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Guest Services Associate - ONET Job Title: (Amusement and Recreation Attendants)
Industry: Nature Parks and Other Similar Institutions share on twitter share on Facebook
 Job Details
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Job Title:   Guest Services Associate
ONET Job Title:   Amusement and Recreation Attendants
Industry:   Nature Parks and Other Similar Institutions
Job Type:   Contract
Job Location:   St. Thomas
Minimum Education:   High School Diploma
Career Level:   Entry Level
Minimum Experience:   1 Year
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Job Description:

Job Title:           Guest Services Associate
Department:      Administration
Report To:         Guest Services Supervisor
FLSA Status:     Non-exempt


Position Overview

Guest Services Associates (GSAs) are responsible for acquainting visitors and groups with the exhibits, activities, and special attractions of Coral World.  They represent the company and promote its image by being helpful, friendly, courteous, professional, and knowledgeable.  This position may be full or part time with variable hours to cover a seven-day a week operation.

 

Principal Duties and Responsibilities (Essential Functions**):

 

  •          Answer questions from the visitors courteously, giving accurate information.
  •          Greet individual visitors and groups, including school and camp groups, at the front entrance to welcome them to Coral World.
  •          Conduct orientation sessions with groups at a specified location within the premises of Coral World
  •          Encourage guests to visit all exhibits, explaining the attractions of each and the timing of special events such as feedings or presentations.
  •          Assist visitors in wheelchairs by noting ramps & operating the wheelchair lift.
  •          Assist with clerical duties, including but not limited to photocopying of maps and waivers
  •          Secure and maintain an accurate count of tour groups.
  •          Give guided tours throughout the park as needed.
  •          Invite guests to visit our Café, Shark Bar, & gift shops for their purchases
  •          Log items lost & found and report these to the Administrative Office
  •          Ensure that all visitors have left the park before locking the front gates and exhibits.
  •          Assist injured guests by providing first aid and communicating the need for assistance to the Administrative Office.
  •          Prepare accurate and complete incident reports for any guest injuries and submit to the Administrative Office.
  •          Under the supervision of the Education Coordinator, assist with educational programs, including school field trips, exhibit presentations, and daily exhibit talks.
  •          Staff the Touch Pool, which includes handling the inhabitants and instructing guests on the proper handling of the marine animals.
  •          Assist Marketing with special programs including holiday programs.

 

 

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

This job operates in an outdoor environment where the employee will be exposed to sunny, warm, humid and wet conditions.

Physical Requirements

This position requires the employee to stand for most of his or her working hours but occasionally must stoop, kneel, crouch, or crawl.  The GSA is required to walk around the park sometimes on uneven ground and up and down stairs.  The GSA is frequently required to reach with hands and arms, using hands to handle or feel. The GSA is required to be in constant communication with guests requiring the GSA to talk and hear.  The GSA must frequently lift and/or move up to 10 pounds and occasionally may lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


Position Type and Expected Hours of Work

This can be a full or part time position.  Days are scheduled around a 7 day work week.  During the slow season hours and days may be reduced.


Skills Required

Qualifications & Skills

REQUIRED:

·         Speak and write English clearly & articulately

·         Outgoing & friendly personality

·         Prior customer service/hospitality experience.

·         Must be service oriented

·         Must be dependable/reliable

·         Must be able to handle difficult, high volume situations while maintaining composure

·         Must be pleasant, helpful, courteous, responsible & enthusiastic.

·         Must be CPR/First Aid Certified.

·         Must be a team player and be able to get along with others

·         Must be personable, courteous and able to work under pressure

·         Must be willing to work overtime, holidays, and weekends when scheduled

PREFERRED:

  • Bilingual

 

Other Duties
Please note this job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (example: emergencies, changes to personnel, workload, rush jobs, or technological developments).

 


Interested persons should email their cover letter and resume to human.resources@coralworldvi.com with the job title in the subject


Company Information More jobs from this company 
Company Name: Coral World (V.I.) Inc
Company Description:
Five acres with exotic aquairums, sea-life pools, nature trails, unique Undersea Observatory, and animal interactions.
        
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