The primary responsibility for the Guest Services Coordinator is the supervision and service for the Yacht Haven Grande Welcome Center/Luggage Check. 

Duties and Responsibilities

·  Maintaining the Center’s cleanliness and order

·  Appropriately represent Yacht Haven Grande with a friendly, helpful and professional demeanor

·  Assist visitors with checking their luggage, including storing luggage & providing the visitor with a luggage claim check.

·  Answer visitors’ questions regarding YHG and/or St. Thomas.  

·  Recommend YHG restaurants and shops as primary resources for Center visitors.

·  Marketing the services of the Welcome Center/Luggage check to hotels concierges in St. Thomas and St. John

·  Insuring that marketing collateral from YHG tenants and YHG are neat, orderly and in good supply

·  Take proactive measure to insure that marketing collateral is available for Royal Caribbean &Celebrity on-board personnel

·  Order additional Yacht Haven Grande promotional material when necessary

·  Provide event coordination support for Yacht Haven Grande events as required

·  Create a press list for Yacht Haven Grande Press releases

·  Write and distribute press releases as requested by Director of Marketing

·  Coordinate on-property promotion, including insuring that ads are rotated where applicable, collect information for monthly calendars, distribute memos and other items as requested by Director of Marketing and other YHG management.

·  Assist Director of Marketing with all aspects of YHG marketing on request.