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IT Support/Help Desk - ONET Job Title: (Network and Computer Systems Administrators)
Industry: Computer Systems Design Services share on twitter share on Facebook
 Job Details
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Job Title:   IT Support/Help Desk
ONET Job Title:   Network and Computer Systems Administrators
Industry:   Computer Systems Design Services
Job Type:   Contract
Job Location:   St. Croix
Minimum Education:   Associates Degree
Career Level:   Experienced (Non-Manager)
Minimum Experience:   2 Years
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Job Description:

HTS is seeking an IT Support/Helpdesk Technician to join its team in St. Croix, USVI. Candidate should have solid IT related training or experience, be an analytical thinker and possess excellent customer service skills.

As a Help Desk technician, you will join a team of IT professionals to drive increased customer service levels through rapid response and effective issue resolution for our Clients. 


Responsibilities shall include:

- Serve as the first tier of support for response to inbound technical support requests and manage these requests through use of the ticketing system and escalate as needed.

- Troubleshoot, diagnose and resolve hardware, software, and network related issues via remote management tools, over the phone as well as through onsite service calls.

- Provide support for Microsoft Windows operating systems and productivity applications. 

Skills Required

Successful candidate will possess:

- Associate’s or Bachelor’s degree in a relevant field or equivalent working experience.

- Minimum of 2 years direct experience in an IT support role providing support for end-users in a business environment.

- Excellent customer service, oral and written communication skills.  

-  A strong work ethic with the ability to drive tasks through to completion.

- Strong multitasking skills.

- The ability to thrive under pressure.

- Experience with virtualization and cloud-based technologies. 

- Strong networking experience.



HTS offers competitive pay and benefits as well as the opportunity to work in a fast-paced and rewarding environment among a team of talented IT professionals.  Candidate must have a valid driver’s license and be able to pass pre-employment screening.

Company Information More jobs from this company 
Company Name: High Tide Solutions, LLC
Company Description:
Over the last decade, High Tide Solutions has implemented and continues to support numerous IT infrastructures in the Territory of the United States Virgin Islands across both public and private sectors. We bring to the table a deep understanding of the Territory’s telecommunications infrastructure and technical expertise that is second to none.
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