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General Description

Operates multi-line telephone system to answer incoming calls and directs callers to appropriate personnel.  Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel by performing the following duties:

Essential Duties and Responsibilities

Retrieves messages from voice mail and forwards to appropriate personnel. Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department. Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. Answers questions about organization and provides callers with address, directions, and other information. Welcomes on-site visitors and directs them to appropriate personnel.  Monitors visitor access and issues passes when required. Updates appointment calendars. Receives, sorts, and routes mail, and maintains and routes publications. Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes. Takes payments for services and products. Prepares travel vouchers. Orders, receives, and maintains office supplies. Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary. Performs other clerical duties as needed, such as filing, photocopying, and collating.

Minimum Education

Experience

A minimum of 24 credits or one year certificate from an accredited college in Business Administration or technical school; or one year related experience and/or training; or equivalent combination of education and experience.

Certifications / Licenses

Competencies