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Reservationist - ONET Job Title: (Amusement and Recreation Attendants)
Industry: Nature Parks and Other Similar Institutions share on twitter share on Facebook
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Job Title:   Reservationist
ONET Job Title:   Amusement and Recreation Attendants
Industry:   Nature Parks and Other Similar Institutions
Job Type:   Part Time
Job Shift:   First Shift (Day)
Job Location:   St. Thomas
Minimum Education:   High School Diploma
Career Level:   Entry Level
Minimum Experience:   1 Year
Salary Range:   . 7.50 to 8.00/Per Hour
Apply By:   Aug 15, 2015
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Job Description:

Job Title:  Reservationist
FLSA Status:  Non-Exempt
Reports to:  Reservations Supervisor

Job Summary:  The purpose of this position is to interact with guests and potential customers to encourage them to visit Coral World and to engage in activities and encounters while here.  The objective is to ensure that guests have a great experience.  This person is responsible for responding to a wide range of in-person and telephone inquiries about the park and activities and encounters in a courteous, professional and knowledgeable manner.  This person is also responsible for processing reservations and performing pre and post-sales customer service.  The reservationist must communicate clearly with guests and prospective guests, obtain all necessary information, and ensure that guests are eligible to participate in the activity or encounter for which they are booked.  Reservationists must be knowledgeable about activities and encounters, promotions, pricing and sales strategy to ensure guests have an outstanding experience and give Coral World a high rating.  Reservationists assist with the sale and processing of photos/CDs when needed in connection with a particular activity or encounter.

Duties and Responsibilities (Including but not limited to):

Reservationists:

  • Are stationed at the Tower Activity and Encounter Kiosk and are responsible for meeting, greeting and directing every customer who approaches the kiosk or otherwise seeks information and assistance
  • Must be knowledgeable about Coral World’s activities and encounters so they can answer all customer inquiries, identify and escalate a sales opportunity into a sale and upsell by offering additional activity and encounter suggestions
  • Process, enter, and confirm reservations for walk-up and call-in customers who may be individuals calling directly or concierges and tour desk agents calling on behalf of guests
  • Must be courteous, attentive, friendly, cooperative and professional with customers at all times
  • Must be accurate and prompt when inputting reservations into the reservation system to avoid problems like overbooking a time slot, duplication of reservations, or deletion of a reservation
  • Must know all restrictions applicable to a particular activity or encounter so they can avoid booking activities and encounters for guests who are unqualified to participate. 
  • Must actively engage all customers in a friendly, courteous and helpful manner, especially with pre and post activity and encounter customers, to ascertain their level of satisfaction with the encounter and the park
  • Must fully support and cooperate with activity and encounter staff to ensure smooth operations and communicate scheduled activities and encounters to the responsible staff in a timely manner, including any potential guest issues
  • Update and maintain the master reservations schedule in whatever manner it is currently maintained (e.g., in-house reservation system, online reservation system)
  • Promptly answer incoming calls in a pleasant and courteous phone manner
  • Handle guests and calls in the most efficient manner to minimize waiting time for on-site guests and callers
  • Operate computerized cash register and credit card machine to conduct sales transactions, handle cash and make change as required; prepare cash register reconciliation
  • Identify any recurring roadblocks to a customer’s positive experience and provide feedback to the Reservations Supervisor
  • Assist customers with issues and complaints with empathy and a focus on guest satisfaction.  Call on the Reservation Supervisor or another manager for support with any serious customer complaints they cannot resolve personally
  • Maintain a clean and neat work area by performing general housekeeping duties to include dusting, cleaning and sweeping work area
  • Properly cares for equipment including computers, display monitors, Sea Trek cameras
  • Serve as back-up for incoming calls to administration
  • Other duties as assigned


Skills Required

Job Qualifications:

             Required:

·         High school diploma or GED

·         Previous guest service and reservations experience

·         First Aid certification

·         Fluent in verbal and written English

·         Knowledge of customer service standards and procedures

·         Knowledge of principles and methods of promoting and selling products/services

·         Attention to detail and organization

·         Effective communication skills

·         Excellent phone voice and phone skills

·         Excellent computer skills

·         Ability to secure and handle cash

·         Ability to operate a computerized cash register

·         Ability to spend long hours standing

·         Ability to perform light housekeeping duties in the Tower reservations kiosk

·         Ability to act professionally at all times with customers and co-workers

 

             Special Requirements:

v  Must be a team player and be able to get along with others

v  Must be personable, courteous and able to work under pressure

v  Must be willing to work overtime, holidays, and weekends when scheduled

  

Please Note:  This job description in no way states or implies that these are the only tasks to be performed by this position.  This position will be required to follow any other job related instructions and to perform any other job related tasks as requested by their supervisor and/or manager


Company Information More jobs from this company 
Company Name: Coral World (V.I.) Inc
Company Description:
Five acres with exotic aquairums, sea-life pools, nature trails, unique Undersea Observatory, and animal interactions.
        
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