This Operations Analytics Specialist position is responsible for mining, organizing, and analyzing complex business data, presenting conclusions and making actionable recommendations to the leadership. Utilize analytical skills and appropriate analytics and data mining tools to routinely monitor and streamline operational business processes. Provide recommendations for strategy and process improvement in the operations space.

Essential Functions:

·        Independently analyzes and interprets data using a variety of techniques, ranging from simple data aggregation to complex data mining. Documents findings, presents and makes data-driven and analytics-based actionable recommendations to management.

·        Compiles reports, charts and tables based on established statistical and analytical methods.

·        Develops data models to meet the needs of the organizations information systems.

·        Oversees project lifecycle of data studies or any other projects related to risk or analytics in the operational areas of the business (fulfillment, servicing, and collections).

·        Delivers written project plans to set expectations and gain strategic agreement.

·        Conduct and analyze business and information technology processes and prepare essential groundwork specifically related to collections and dialer strategies and call center staffing.  Make recommendations for necessary changes on projects that come from other operational departments.

·        Helps in the development and roll out of empirical statistical models in the operational space