Spa Manager

 Job Responsibilities:

 Treatments & Service

• Responsible for the hands-on day to day running of the Oil Nut Bay Spa with a strong focus on giving a wide variety of treatments both in the Spa and in suite/villa.
• Personally drive business to the spa by engaging with guests on property, in the beach club, through special promotions as well as with superyacht guests in the area.
• Lead service recovery in case of customer concern and react to all guest requests positively and deal with them in a timely and appropriate manner.
• Monitor, communicate and act upon guest feedback forms.
• Work with local contract spa therapists to adapt to varying business levels.  Hire and train therapists as business levels grow.

Spa Management

• Achieve budget objectives by meeting top line revenue targets and controlling operating expenses.
• Work towards the budget by utilising stock levels appropriately and manage promotions / incentive in quiet times to drive retail sales.
• Responsible for maintaining the Spa Building at the highest quality level of guest readiness by liaising with housekeeping, maintenance and any other appropriate department as required.
• Ensure the maintenance of and correct usage of all equipment used by the Spa team.
• Complete a detailed stock take monthly on all Spa stock and monitor stock usage on a regular basis. 
• Comply with all Company Policies and legal requirements relating to the operation of the Spa department with special attention to Health and Safety.
• Maintain the standard operating procedures for the Spa and ensure standards are maintained. This includes standards for treatments performed, services and amenities, and operational procedures.
• Promote product line for sale and use during treatments.
• Maintain supplies required for the spa operation, taking regular monthly inventories and re-ordering as needed.
• Attend and supporting various social functions as required.
• Responsible for any other tasks as assigned.  Job duties and responsibilities may vary at times and throughout the season.  

Qualifications:

• 5+ years of therapist experience, with at least 1+ year of management
• Spa Certifications
• Must be well-rounded with different therapies (message, facials, etc)
• Computer proficient with solid working knowledge of Microsoft Office Suite.
• The ability to solve problems and have a “can do attitude” that gets the job done.
• Exert a high attention to detail and maintain a 5-star service mentality.
• Ability to deal with ambiguity and a regularly changing work environment.
• Act as a team player and facilitate communication across departments in order to achieve company objectives.
• Maintain the high standards required by Oil Nut Bay.