1. Selects, trains, supervises, evaluates, and motivates a subordinate staff which includes Service Agent, Sr. Service Agent, Courier/Handler, and Couriers to maintain an efficient and effective operation.
2. Controls and effectively utilizes manpower through planning, organizing, and scheduling to minimize loss of time, working within the framework of the capital and operating budgets.
3. Monitors station performance reports; performs in-house and vehicle package audits; and monitors package sort.
4. Ensures compliance with applicable company policies and operating procedures.
5. Monitors and verifies delivery records, courier pick manifests, billing documents, case sales recap, and petty cash reports.
6. Ensures emergency support, safety procedure compliance, country labor law compliance, and any other management support necessary for the effective operation of the station.
7. Coordinates ODA deliveries with outside Ground Agents.
8. Provides subordinates with information on pay, benefits, company policies, practices, and all other Operations and personnel related issues.

Principal responsibilities are those most important or most frequently performed duties. The incumbent will perform