Job Description:

The Customer Service Representative will play a key role in the success of our organization. We are seeking a candidate that is eager to learn and thrive in a fast-paced environment. The position requires strong communication skills and attention to detail. Candidates must be able to maintain a professional demeanor when interacting with our patients and co-workers.

Essential Duties & Responsibilities:

• Build relationships with new and existing patients
• Handle patient complaints in a calm and professional manner
• Ensure all appointments are booked up to date
• Accountable for the time and materials used for each patient
• Perform other duties as assigned

Competencies:

• Problem Solving Skills - Identify, solve, and resolve problems before or after the time limit is over; consider multiple solutions; use reason and logic to solve problems
• Service-Oriented Mindset - Appreciate and respond favorably to others in the workplace, including patients and coworkers; display a positive attitude toward colleagues and patients, as well as toward the environment and community
• Customer Service - Respond promptly to customer needs/asks with little direction from staff members, as needed; communicate with patients about their treatment plans and results of tests