| Job Title: |
|
Account Manager |
| ONET Job Title: |
|
Insurance Sales Agents |
| Industry: |
|
All Other Insurance Related Activities |
| Job Type: |
|
Permanent |
| Job Location: |
|
St. John, St. Thomas, St. Croix |
| Minimum Education: |
|
Bachelors Degree |
| Career Level: |
|
Experienced
(Non-Manager) |
| Minimum Experience: |
|
1 Year |
| Required Travel: |
|
25 % |
|
|
|
Job Description:
The incumbent in this position will be based in the US Virgin Islands and assist with implementation activities, network recruiting and overall account management responsibilities including responsibility for financial results and delivery of high-level customer service, renewals and the pursuit of cross marketing opportunities. Duties to include: - Manage implementation activities and the renewal process with existing groups including developing the renewal strategy, negotiating the product, rates and benefits mix
- Works closely with Delta Dental Puerto Rico to ensure all claims processing and call center activities met or exceed our service levels guarantees and the service levels guarantees and the service issues are quickly identified and resolved.
- Negotiate product, rates and benefit mix with clients
- Collaborate with Underwriting to implement an ongoing, proactive renewal strategy considering budgetary factors
- Monitor group account to identify potential problems; work with functional areas to avoid and/or resolve issues
- Assist operational areas on eligibility, underwriting, pre-funding arrangement and billing & collections
- Gather and provide competitive intelligence to assist in competitive positioning of Delta Dental in the marketplace
- Perform miscellaneous duties as assigned
|
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Skills Required |
|
MINIMUM REQUIREMENTS: Bilingual in Spanish preferred Detail orientation and financial analysis skills Strong organizational/time management and project management skills and multi-tasking abilities Excellent selling and negotiation skills; excellent client skills Knowledge of Current Dental Terminology (“CDT”) codes and dental nomenclature Proven experience maintaining high level and successful relationships with groups BA/BS degree, preferably in Business Administration or Marketing, or equivalent experience 1 to 2 years of account management and/or network development experience Insurance license may be required in some states Ability to communicate concepts Ability to make executive-level presentations Ability to interact well with co-workers and outside contacts at all levels within an organization Ability to clearly present written information and findings PC literacy required; MSOffice skills (Outlook, Word, Excel, PowerPoint) Regularly required to work standard office equipment (personal computer, photocopy machine, fax machine, etc.) Ability to work on a computer up to 7 hours a day Regularly required to sit for long periods of time, and occasionally stand and walk Regularly required to use hands to operate computer and other office equipment Close vision required for computer usage Occasionally required to stoop, kneel, climb and lift up to 25 pounds Valid driver’s license, ability to travel overnight and sustain company expenses for a period of one month
Please apply through the Delta Dental of California Website at www.deltadentalins.com and click on Careers at the bottom of the page, or email your resume to Recruit@delta.org. Please reference job # IRC31161, and let us know how you heard of the position. In connection with your application for employment with Delta Dental of California and its related companies, please note that any offer of employment made to any applicant will be contingent upon the satisfactory results of a background check. Such background check may include, but is not limited to, an investigation of credit worthiness, a check of references, employment and education verification, a check of criminal records and/or any other investigations as permitted by law. EOE/AA |
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