Customer Service Representative(Sales and Related Workers, not listed separately) @ St. Thomas

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Customer Service Representative - ONET Job Title: (Sales and Related Workers, not listed separately)

Industry: Other Support Activities for Air Transportation

Job Details

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Job Title:		Customer Service Representative
ONET Job Title:		Sales and Related Workers, not listed separately
Industry:		Other Support Activities for Air Transportation
Job Type:		Permanent
Job Location:		St. Thomas
Minimum Education:		High School Diploma
Career Level:		Entry Level
Minimum Experience:		Not Necessary

Job Description:

Customer Service Agents support airlines by performing airline ticketing counter and gate service functions for airline customers.
Checks passengers in at ticket counter and hands out boarding passes
Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination
Coordinates ticket counter activities with those on the ramp regarding baggage handling.
Manintains the level of service expectations of both the passenger and the airline customer at all times.
handles customer complaints regarding ticketing and baggage handling when problems arise.
Makes announcements regarding flight activity at gate.
Answers customers' inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.

	Skills Required

	Company Information	More jobs from this company
	Company Name: GCG Ground Services, LLC Company Description: GCG Ground Services LLC is a full service ground handling company that operates at Cyril E King International Airport in St. Thomas, U.S. Virgin Islands. The company which acquired Virgin Island Ground Handlers in 2009. GCG Ground Services continues to provide a variety of Airline services including Passenger Handling, Cargo and Ramp Handling to both scheduled and non-scheduled Airlines. GCG Ground Services has invested worked to consistently guarantee the delivery of excellent service to its customers and to exceed their expectations

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