Job Description:

RESPONSIBILITIES/DUTIES:

1. Possesses knowledge of all Resort services.
2. Greets guests courteously and registers guests into the Resort.
3. Possesses knowledge of reservation and billing systems.
4. Maintains and controls room inventory and availability.
5. Possesses knowledge of the Resorts credit policies.
6. Possesses knowledge of Resorts products, rates, and special programs.
7. Distributes guest and administrative mail and packages.
8. Possesses knowledge of, and uses, emergency procedures.
9. Conducts inventory of and restocks desk supplies.
10. Completes check-in packages for each guest owner.
11. Completes checkout procedures for guest / owner.
12. Maintains neatness of front deskwork area.
13. Answers front desk telephone and directs incoming calls.
14. Complies with all SPM Resorts policies and procedures.
15. Maintains a neat and professional appearance at all times.
16. Performs other related duties as assigned by the Front Office Manager.