Call Center Professional(Customer Service Representatives, not listed separately) @ St. Croix

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Call Center Professional - ONET Job Title: (Customer Service Representatives, not listed separately)

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Job Title:		Call Center Professional
ONET Job Title:		Customer Service Representatives, not listed separately
Industry:
Job Type:		Contract
Job Location:		St. Croix
Minimum Education:		High School Diploma
Career Level:		Experienced (Non-Manager)
Minimum Experience:		Fresh

Job Description:

Answer calls professionally.

Respond to customer inquiries.

Research required information using available resources.

Handle and resolve customer complaints.

Provide customers with product and service information.

Enter customer information.

Process orders, forms and applications.

Identify and escalate priority issues.

Route calls to appropriate resource.

Follow up customer calls where necessary.

Complete call logs.

Produce call reports.

Skills Required

Proficient in relevant computer applications.

Knowledge of customer service principles and practices.

Six months or more in a call center environment.

Knowledge of call center telephony and technology.

Customer service experience.

Good data entry/keyboard skills.

Knowledge of administration and clerical processes.

Verbal and written communication skills.

Listening skills.

Problem analysis.

Problem solving.

Attention to detail.

	Company Information	More jobs from this company
	Company Name: Select Temp Staffing & Business Center LLC Company Description: Select Temp staffing & Business Center is a business mall. Services include day office rentals, conference room rentals and copy center. We supply administrative support service (including staffing) to local business.