Customer Support Computer \ Technical(Computer Support Specialists) @ St. Croix

Follow Us On

35569 Job Applications

For 7144 Total Jobs

Posted By 1165 Companies

Keywords

Location

Job Category

Career Level

Experience

Salary

Job Type

Show jobs with salary information only.

Search Results Display Options

Sort search results by: Relevance Date

View jobs updated within:

Close Advanced Search

Customer Support Computer \ Technical - ONET Job Title: (Computer Support Specialists)

Industry: All Other Professional, Scientific, and Technical Services

Job Details

Back to Job Listing

Job Title:		Customer Support Computer \ Technical
ONET Job Title:		Computer Support Specialists
Industry:		All Other Professional, Scientific, and Technical Services
Job Type:		Permanent
Job Shift:		Rotating
Job Location:		St. Croix
Minimum Education:		Some College
Career Level:		Experienced (Non-Manager)
Minimum Experience:		1 Year

Job Description:

Technical Phone Support Representative Entry Level

An in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, verifying proper hardware set up, power cycling equipment, assisting with navigating around pcs, tablets, routers application menus and troubleshooting some email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required. Ability to work evening and weekend shifts.

Skills Required

Proper phone etiquette;
Ability to speak and write clearly and accurately;
Knowledge of relevant software computer applications, equipment and operating systems such as Windows, Apple, Microsoft – LAN’s.
Effective listening skills;
Willingness to co-operate with others and work to the greater good;
Multi-tasking capabilities
Exemplary Attendance and Punctuality

Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, retaining information taught and explained.
Ability to work evening and weekend shifts
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; keeping track by writing and maintaining documentation using ticketing system.

	Company Information	More jobs from this company
	Company Name: Broadband VI, LLC Company Description: Broadband VI, LLC is a 100% locally owned and operated Internet service company providing high-speed Internet to homes, businesses, schools, churches, government agencies, and more. Broadband VI was started in 2002 on St. Croix and expanded to the other Virgin Islands in 2008.