This is a temporary position expected to end Dec. 1, 2017. 

The Senior Videoconferencing Support Specialist provides technical support for all videoconference rooms at the Barry University Physician Assistant site in the island of  St.Croix. This position will also provide on-going training sessions to the Barry faculty and staff on the use and effectiveness of videoconference technologies in education. The Senior Videoconferencing Support Specialist reports directly to the Videoconferencing Services Manager.

1. Support all aspects of the Physician Program's daily video conferenced classes in St. Croix by:

·         Connecting to the satellite campus before the class begins and testing audio, video and content sending and receiving

·         Assisting presenters with setting up presentations (USB drive, Document camera, DVD/VHS)

·         Starting the recording for video lecture archiving

·         Assisting with student laptop issues including spyware removal, wireless network settings and archived lecture viewing

·         Troubleshooting any audio, video or content sending/receiving issues during class including contacting other DoIT support services for assistance if necessary

·         Stopping the recording software after each course

·         Ensuring that all equipment is turned on and tested before the first class begins and are turned  off after all classes are completed

2. Support Physician Assistant videoconferencing meetings by:

·         Assisting presenters with setting up presentations (USB drive, Document Camera, DVD/VHS)

·         Troubleshooting any audio, video or content sending/receiving issues during the meeting including contacting other DoIT support services for assistanc if            necessary.

3.   Support faculty and staff with Barry University hardware and software by:

·         Assisting St. Croix faculty and staff with any software provided by the Division of Information Technology

·         Troubleshooting St. Croix faculty and staff PC hardware issues, phone issues, network issues and videoconferencing issues and escalating unresolved     issues to the appropriate Division of Information Technology management structure.

·         Logging all support incidents in the appropriate incident/problem management tracking system according to guidelines established by the Division of     Information Technology

·         Abiding by established policies and procedures of the Division of Information Technology

·         Coordinating ad-hoc training needs for faculty and staff with main campus training unit